Navegação Produção Científica por Assunto "Customer loyalty"
Resultados 1-1 de 1
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Antecedents of the client’s trust in low- versus high-consequence decisions
(2015) [Artigo de periódico]Purpose – The purpose of this study is to address the role of high- and low-consequence exchanges in the relationship between trust and its antecedents (i.e., affective and cognitive elements) and consequences (i.e., ...