Browsing Applied and Social Sciences by Subject "Falhas"
Now showing items 1-3 of 3
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O papel da dimensão temporal do controle percebido pelo consumidor em episódios de insatisfação
(2017) [Journal article]O controle percebido tem efeitos importantes na saúde física e mental das pessoas bem como no comportamento dos consumidores. Os efeitos do controle percebido no comportamento do consumidor vêm sendo estudados há muitos ... -
Trust recovery tactics after double deviation : better sooner than later?
(2018) [Journal article]Purpose – The purpose of this paper is to examine when (i.e. after a shorter or longer length of time) organizations should offer an apology or a promise of non-recurrence of a failure to recover trust following a failed ... -
Whom do customers blame for a service failure? : Effects of thought speed on causal locus attribution
(2018) [Journal article]This research investigates the impact of customers’ thought speeds in a service failure setting. Fast-thinking induces not only heuristic processing, but also positive affect. As both factors predict a different outcome ...