Navegação Ciências Sociais Aplicadas por Assunto "E-commerce"
Resultados 1-1 de 1
-
The relationship between satisfaction with complaint handling and repurchase intentions : detecting moderating influences in E-tail
(2017) [Artigo de periódico]This paper examines which factors affect the relationship between consumers’ satisfaction with complaint handling and repurchase intentions. We present a conceptual framework that explains why satisfaction with complaint ...